Your guide to seamless care

At RICH Clinic, we believe in making quality healthcare accessible and understandable. This page provides all the resources you need, from understanding our services to preparing for your first visit, ensuring a smooth and stress-free experience. We are here to support you every step of the way.

Your welcome to RICH Clinic

Welcome to RICH Clinic, where your health and peace of mind are our top priorities. We understand that navigating healthcare can sometimes feel daunting, and we want to assure you that you are not alone. Our team is dedicated to providing comprehensive, compassionate care to everyone, regardless of your insurance status or ability to pay. We offer a wide range of services, including primary care, behavioral health, and dental care, all under one roof. Our sliding fee scale ensures that quality care is always within reach, and no one is ever turned away due to financial constraints. Getting started is simple, and our staff is here to help you every step of the way. We are committed to being your ongoing partner in health, ensuring you have the medications, transportation, knowledge, and emotional support to stay well between appointments. We are glad you are here, and we look forward to helping you take the first simple and stress-free step toward better health.

Quick answers for new patients

We know you have questions, and we're here to provide clear, straightforward answers. Here are some of the most common questions new patients ask, designed to help you feel prepared and confident before your visit:

Do I need insurance to be seen?

No. We welcome everyone regardless of insurance status. If you are uninsured, we will work with you to ensure you receive the care you need.

How much will it cost?

Costs are based on a sliding fee scale using your income and family size. No one is turned away for inability to pay.

What services do you offer?

We offer primary care, behavioral health (counseling), dental services, chronic disease management, preventive screenings, and enabling services like pharmacy assistance and transportation help.

Can I see multiple providers in one visit?

Yes. We offer integrated same-day visits where you can see a doctor, counselor, or other providers together under one roof, providing comprehensive care efficiently.

What do I bring to my first appointment?

Please bring a photo ID, proof of income (such as a pay stub or tax return), your insurance card (if you have one), and a list of your current medications. This helps us ensure a smooth and efficient first visit.

Preparing for your first visit

To help us provide you with the best possible care, new patients are asked to complete several forms before their first visit to RICH Clinic. These documents help us understand your health needs, determine affordable costs, and ensure your privacy and legal compliance. All forms are available online, in our waiting room, or with assistance from our staff.

Required forms include:

  • Patient registration form
  • Sliding fee scale application (requires proof of income)
  • Insurance information form
  • Medical history and medication list
  • Consent for treatment
  • Financial policy agreement
  • HIPAA privacy acknowledgment
  • Patient rights and responsibilities

Please remember that no one is turned away if forms are incomplete. Our staff is ready to help you with any questions or assistance you may need. We recommend arriving 15–20 minutes early for your appointment if you plan to complete forms in the waiting room, or simply ask for support, and we'll guide you through the process.

Beyond your appointment: ongoing support

At RICH Clinic, our commitment to your health extends far beyond your appointments. We strive to be an ongoing partner in your wellness journey, providing a comprehensive network of support services designed to keep you healthy and empowered. We ensure you have the medications, transportation, knowledge, and emotional support to stay well between appointments.

Our extended support services include:

  • 24/7 nurse advice line: Get expert health advice anytime, day or night.
  • Prescription assistance: We offer support with medication delivery and help you access necessary prescriptions.
  • Chronic disease self-management workshops: Learn effective strategies to manage chronic conditions and improve your quality of life.
  • Support groups: Connect with others facing similar challenges in mental health or parenting, fostering a sense of community and shared understanding.
  • Patient navigators: Our dedicated navigators assist with insurance questions, food assistance programs, and housing referrals.
  • Transportation help: We provide bus passes or ride vouchers to ensure you can get to your appointments.
  • Automated preventive health reminders: Receive timely reminders for screenings and immunizations to stay on track with your preventive care.
  • Telehealth and remote monitoring: Access care and manage chronic conditions conveniently from your home.
  • Community health workers: Our team makes home visits for those who are homebound or difficult to reach, ensuring everyone receives the care they need.